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Customer Usage Case Freedom Mortgage

Freedom Mortgage Background

Freedom Mortgage is dedicated to fostering homeownership across America. Freedom Mortgage is especially dedicated to helping our service men and women achieve the American dream of home ownership. They are a top 10 national mortgage provider, leader in government‐insured lending and licensed in all 50 states, the District of Columbia, Puerto Rico and the Virgin Islands.

Freedom Mortgage services more than 1 million customers and strives to deliver that service in an extraordinary fashion every day. Freedom Mortgage has special expertise in VA, FHA, USDA loans as well as conventional mortgages, so whether it’s a Home Loan, a Home Refinance or using Cash Out of your home, Freedom Mortgage helps customers choose the right home loan option to achieve their home ownership goals.

Freedom Cares

Stanley C. Middleman is founder, president and CEO of Freedom Mortgage, one of the largest non-bank lenders in the mortgage industry today. He has embodied the highest standards of leadership in both business and philanthropy. He fosters a diverse workforce, supporting professional growth of his employees and has been a phenomenal supporter of the USO and other charitable organizations in the communities Freedom Mortgage serves.

Middleman is also a prominent voice within the housing industry and an active member of the Mortgage Bankers Association. He recently completed his first year on the MBA’s Board of Directors, which establishes legislative and regulatory policies and positions on residential lending issues. He also serves on the MBA Residential Board of Governors, The National Association of Hispanic Real Estate Professional’s Corporate Board of Governors and is a member of the Housing Policy Executive Council.

Freedom Mortgage is passionate about giving back to active-duty troops, veterans and their families. Last year, company employees collected more than 2,600 backpacks and school supplies for military families across the U.S. and sent over 1,000 handwritten notes to traveling troops through USO airport lounges. Meanwhile, the company’s Skating for Service event raised more than $11,000 for the Liberty USO, while another $5,000 was raised through the Freedom Mortgage 5K Run/Fun Walk benefitting the Liberty USO and Homes for Our Troops.

Team Freedom Cares activities are a direct reflection of Middleman’s commitment to giving back to the communities Freedom serves. Last year, the Team Freedom Cares Food Drive collected nine tons of food items for Feeding America food banks in eight states, while the company also sponsored the Southern N.J. Summer Meals program providing nutritious breakfasts, lunches, dinners and snacks to 6,400 local children.

SIS Case Study Problems and Goals

Freedom Mortgage hosts several workloads with Amazon Web Services in multiple regions and availability zones. Additionally, several internal applications are hosted within the Freedom Mortgage Datacenters using VMware vSphere and additional non‐Linux unix operating systems.  At that time, connectivity between AWS and Freedom Mortgage for on premise workloads was provided by secure VPN tunnels utilizing AWS Direct connect for private workloads and direct Internet connectivity for public facing workloads but additional resiliency and performance requirements were outlined.

Additionally, new requirements for critical workloads in the Freedom Mortgage Datacenter required changes in their current Disaster Recovery strategy. These new, aggressive, RTO and RPO requirements, as well as the increasing hybrid cloud communication requirements, brought Freedom Mortgage to SIS for a solution.

Case Study Solution

SIS worked with Freedom Mortgage to deploy a Disaster Recovery solution based on Replication, Backup and Recovery. To meet RTO requirements for critical workloads the solution required Freedom Mortgage to replicate on premise datacenter workloads to the SIS Chicago datacenter. Less mission critical workloads with a higher RTO utilized and additional cost‐effective solutions for off‐site backups and recovery to the SIS Chicago datacenter.  Additionally, while mission critical workloads were already replicated off‐site, SAN replication technologies were used to ensure data retention requirements were met.  SIS also worked with Freedom Mortgage to deploy an AWS Direct Connect into the production Freedom Mortgage environment within the SIS Chicago datacenter.  The AWS Direct Connect was also expanded into the Freedom Mortgage datacenter via private WAN. This new connectivity allowed freedom to continue to scale their hybrid cloud usage with their growing business.

Realized Improvements

Freedom management has been pleased with the results and budget for the improved Disaster Recovery RTO and RPO

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SIS produces results for growth-oriented companies through SIS Insights, the concentration of 30 years of experience in the minds of a dedicated, knowledgeable, and regional team.

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